Outsourcing
We have a solid structure that allows us to provide services throughout the national and international territory and constantly evolve to adapt to the new trends demanded by the market.
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What do we do?
Our Services
Innova BPO & Contact Center an outsourcing company, with extensive experience in sales management, accounts receivable, customer service, and contact center.
Sales management
We have perfectly trained advisors to carry out telesales. In our team we take the obligation to understand and adjust to the real needs of customers.
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Contact Center
We manage multiple service channels (telephone, chat, email, social networks, instant messaging, etc.)
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Benefits
Us Innova BPO
Benefits that you can count on with our Contact Center for your company
Speed
All our representatives are genuinely interested in serving the clients of your company to meet the objectives
Knowledge
We carry out prior training for our representatives to maintain a quick and efficient response to each call
Ability
The representatives will have the appropriate knowledge of each of the products and services that your company has.
Call Centers y Contact Centers
What is the difference?
Although call centers and contact centers are similar companies, there is a fundamental difference: a call center is managed by telephone, that is, its operation is based on the emission and reception of telephone calls, however a Contact Center presents a much broader concept and commitment to omnichannel. This type of company manages multiple service channels (telephone, chat, email, social networks, instant messaging, etc.) in order to deliver the best experience according to the needs and preferences of customers. We have inbound, outbound or blended operations.
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